Salesloft Review - Key Features, Pros & Cons, and Pricing in 2024

Salesloft is an innovative outreach software that has redefined the landscape of today's sales engagement, offering a suite of tools that streamline the sales process.

But does it have all it takes to meet your specific business goals? Will you get a valid value for your money using Salesloft?

This extensive review concluded that the value for money when purchasing Salesloft software lies in its suite of sales engagement tools, AI-driven automation, and robust analytics for performance insights.

Still, it's more cost-effective for larger organizations as they usually need more features and have larger budgets (compared to small and mid-sized ones).

Discover reasons why as we show you this platform's overview, core features, pros & cons, pricing, and why so many users choose lemlist instead.

Salesloft overview

What is Salesloft

Salesloft is an AI-powered platform designed to improve sales team performance. Its main function is to centralize communication, manage leads, and streamline sales processes.

The platform, known as the Modern Revenue Workspace™ by Salesloft, allows sales professionals to handle all their digital selling tasks in one place. This includes communicating with buyers, planning next steps, and accessing coaching and insights needed for effective sales strategies.

Used by recognized companies like IBM, Shopify, Square, and Cisco, Salesloft is recognized for its ability to drive revenue growth.

It provides sales teams with a comprehensive tool for managing digital sales activities and customer engagement, making it a valuable asset for businesses looking to enhance their sales operations.

Who is Salesloft for

Salesloft can be used in Large Enterprises, Mid Size Business, Non Profit, Public Administrations, and Small Businesses.

It was built for the entire revenue teams to optimize customer journey:

• Sales development representatives
• Account Executives
• Full-Cycle reps
• Account Managers
• Customer Support reps, and their managers

Salesloft ratings

• G2 - 4.5/5 (3,745 reviews) ⭐⭐⭐⭐⭐

• Capterra - 4.3/5 (206 reviews) ⭐⭐⭐⭐

What are Salesloft deployment options

Salesloft offers following deployment options:

• Cloud
• Saas
• Web-based

On-premise Windows or Linux aren’t supported.

On which platforms is Salesloft supported

Salesloft can be used on:

• Web
• iPad
• iPhone

Which languages Salesloft support

You can use Salesloft in English language solely.

What are supported integrations

Salesloft integrates with the following applications:

• Microsoft Outlook
• Aircall
• Webex
• ZoomInfo SalesO
• Gmail
• Highspot
• ilos
• Seismic
• Zoom Meetings
• Clari
• Duo Security
• Salesforce Sales Cloud
• Bitium
• OneLogin
• SugarCRM
• Okta
• Slack
• GoTo Meeting
• LinkedIn for Business
• Workato
• Cognism
• Outgrow
• Vidyard
• Operations Hub
• Truly

What’s the level of Salesloft support

Salesloft offers the following support options:

• Chat
• Knowledge Base
• FAQs/Forum
• Phone Support
• Email/Help Desk

Does Salesloft offer API

Yes, Salesloft has an API available for use.

What are Salesloft training options

You can get Salesloft training:

• through Webinars
• In person
• Documentation
• Live Online

Salesloft: Core features and functionalities

These are the top features that make Salesloft a comprehensive solution for sales teams, focusing on efficiency, data-driven strategies, and enhanced sales engagement:

1. Cadence - Communication Workflow Automation

This feature streamlines the process of engaging with prospects by automating and organizing communication workflows.

It ensures that interactions with potential clients are consistent and timely, which is crucial for building and nurturing a sales pipeline.

2. Deals - Pipeline Management and Forecasting

Salesloft provides comprehensive tools for managing your sales pipeline.

It allows you to track the progress of deals and uses predictive analytics to forecast sales trends, helping you make strategic decisions based on desired outcomes.

3. Conversations - Interaction Analysis and Coaching

This functionality is designed to extract valuable insights from sales interactions.

It analyzes communication patterns and provides coaching to sales teams, aiming to improve sales techniques and strategies based on real interaction data.

4. Forecast - Sales Outcome Prediction

The Forecast tool in Salesloft enhances the accuracy of predicting future sales outcomes.

It analyzes existing sales data to provide forecasts, enabling sales teams to strategize effectively and plan for future sales scenarios.

5. Governance and Security - Compliance Assurance

Salesloft emphasizes the importance of governance and security, ensuring that all sales activities are compliant with organizational policies and data protection standards. This feature is vital for maintaining the integrity and security of your sales data.

Salesloft ensures its users the following:

• ISO 27001: ISO 27001 is a globally recognized standard for the establishment and certification of an information security management system (ISMS).
• GDPR Compliance: The GDPR extends the reach of the European Union’s data protection laws and establishes many new requirements for organizations that fall under its scope.
• CCPA Compliance: The The California Consumer Privacy Act (CCPA) is a state law that provides consumer privacy rights and protections for residents of the state of California.
• SOC 2 Type 2: Examination of the security controls against the AICPA defined standards on an annual basis with a third party audit firm
• SSL/HTTPS network protocol

6. Marketplace and Labs - Integration and Innovation

The platform offers a marketplace with various integrations and extensions, enhancing the functionality of your sales tools.

Salesloft Labs provides an opportunity to explore new features and innovations, keeping your sales strategies up-to-date with the latest trends.

7. AI-Powered Platform - Intelligent Revenue Maximization

As an AI-powered revenue workflow platform, Salesloft guides teams towards actions that maximize revenue and enhance customer lifetime value.

This intelligent guidance is key to optimizing sales processes and decision-making.

Salesloft AI acts as a co-pilot for sellers, assisting them throughout the sales process by leveraging machine learning and data analysis.

Here are some key AI functionalities in Salesloft:

• Smart Replies and Recommendations: Analyzes past email interactions and suggests relevant responses or content snippets for sellers to personalize their outreach. This can significantly save time and improve response rates.
• Cadence Automation: Creates automated email sequences based on pre-defined triggers and timelines. This automates repetitive outreach tasks and frees up seller time for more strategic activities. Sellers can still personalize these automated emails with relevant content.
• Deal Engagement Scoring: Assigns a score to each deal based on buyer interactions. This score considers data like email opens, clicks, replies, and other engagement metrics. With this information, sellers can quickly assess the health of their deals and prioritize follow-up efforts on the hottest leads.
• Predictive Analytics:  Analyzes past data and current pipeline information to provide forecasts of future revenue. This data-driven approach helps sales managers and leadership make informed decisions about resource allocation and goals.
• Conductor AI: Analyzes various factors like seller activity, buyer engagement, deal size and stage, and historical data. Based on this analysis, it recommends the most impactful next steps for sellers to focus on, maximizing their efficiency and helping them prioritize the most promising leads and deals.

8. CRM and Sales Tracking - Comprehensive Customer Management

Salesloft includes CRM functionalities and sales tracking capabilities, allowing you to monitor all customer interactions and sales activities in one place:

• Connects to Your CRM: Salesloft integrates with various CRM platforms, including Salesforce, HubSpot, Microsoft Dynamics 365, and others. This allows you to leverage the strengths of both systems.
• Syncs Data in Real-Time: Salesloft synchronizes data between your CRM and its own platform in real-time

This centralized management is crucial for maintaining a clear overview of your sales efforts.

9. Sales Automation - Efficiency and Quality Control

Salesloft automates various sales tasks, including:

• Call recording features, which are essential for quality assurance and training.
• Automated responses and follow-ups. By scheduling follow-ups with sales automation tools, sales teams secure more leads.
• Hands-off scheduling
• Real-time reporting

These automation functions save time and ensure consistency in sales activities.

10. Cold Email and Training Tools - Skill Enhancement

Salesloft offers tools for conducting cold email campaigns and provides sales training resources.

These tools are designed to enhance the skills and strategies of your sales team, making your outreach efforts more effective. They include:

• Customizable Templates: Create and share pre-written email templates that your sales team can personalize for each recipient. This saves time and ensures consistent messaging.
• A/B test your outreach campaigns
• Custom Sales Analytics & Reporting

11. Pipeline and Dashboard Management - Data Visualization

Salesloft features tools for managing the sales pipeline and visualizing data on dashboards.

This visualization helps in tracking sales calls and understanding the overall health of your sales pipeline at a glance.

12. Deal and Revenue Intelligence - Informed Decision Making

Salesloft provides intelligence on deals and overall revenue, offering insights that help in making informed sales decisions.

This feature is crucial for understanding the dynamics of your sales efforts and their outcomes.

13. Sales Coaching - Team Development

Salesloft includes features for sales coaching, focusing on the development of your sales team's skills and performance.

This coaching is essential for ensuring that your team is equipped with the necessary knowledge and techniques to succeed.

✅ Salesloft: Pros

These points summarize the pros of Salesloft, highlighting its efficiency, integration capabilities, user-friendly design, and effectiveness in enhancing sales strategies:

All-in-one sales tool

• Salesloft offers suite of comprehensive tools that help you manage entire sales cycle A-Z.

Integrations

• It integrates well with LinkedIn Sales Navigator.
• Automatic logging of actions in Salesforce.
• Slack integration provides you simple UI.

Automation

• Customizable workflows with predefined campaigns.
• Efficient cold calling and email template saving options.
• Flexible cadence scheduling and text messaging capabilities.

UX

• Easy-to-understand interface simplifying sales tasks.
• Mobile app and coaching modules for on-the-go management.

Analytics

• Real-time performance metrics.
• Mass outreach valuable analytics.

Support

• Responsive customer support and straightforward admin work.

I love being able to track and keep my outreach organized with steps. (e.g. e-mail, calls, Linkedin messages). All my outreach is gathered in one place and creating multiple cadences is very simple. The analytics is easy to understand and well built. It also has integrations with the other software that we use.

- Oscar W., Corporate Sales Dev via G2

❌ Salesloft: Cons

Despite its comprehensive sales engagement capabilities, Salesloft faces challenges with occasional platform instability, high costs for smaller businesses, limited LinkedIn integration, complex administration, and customer support issues.

Here’s more cons Salesloft users faced:

No free options

• Absence of a free trial or freemium version.

Performance issues

• Performance issues with a clunky interface and poor call quality.
• Difficulties in bulk importing contacts.
• Email formatting issues, leading to poor presentation.
• Occasional platform failures and abrupt feature removals.
• Occasional minor glitches and technical issues.

Cost

• High cost, especially for small to medium-sized businesses, with strict annual contract requirements.

Limited automation

• Limited LinkedIn automation and inadequate reporting features.

No integrated warm-up

• High spam rates due to lack of integrated warm-up in the platform.
• Inconsistent email deliverability rates.

I wish the workflow for sending email blasts or cadences was a little easier and more user friendly, it's not bad, it could just be a little more UX friendly. I also feel like the tracking of unresponded to emails could be better, it's easy to miss the "Sent X days ago. Follow up?" While I do like that feature it would be cool if that were easy to see somewhere in Salesloft.

- Jobel C., Customer Success Manager via G2

Salesloft pricing and plans

→ Free trial: No

→ Essentials: pricing on request

• Pipeline Generation: Automated structured workflows, engagement analytics, and pipeline performance
• Rep Coaching: Tailored rep insights, team trends, and guidance on seller development

→ Advanced: pricing on request

Includes everything from the Essentials plan, plus

• Full customer lifecycle workflows: Comprehensive workflows to progress pipeline, close opportunities, and increase customer lifetime value
• Conversation intelligence: Call recording, transcription, and analytics integrated into the seller workflow
• Opportunity Management: Deal intelligence and pipeline visibility, from prospecting to conversion

→ Premier: pricing on request

Includes everything from the Advanced plan, plus

• Forecasting & revenue management: Automatic forecast roll-up, submission, and AI-driven next actions

What's the best Salesloft outreach alternative

lemlist is hands-down the best alternative to Salesloft.

While Salesloft offers comprehensive suite of sales engagement tools, lemlist's AI-driven personalization, lead generation efficiency, and email deliverability make it more suitable choice for outreach teams.

Here’s why lemlist is often the preferred choice over Salesloft:

• Lead Database and Enrichment: lemlist offers a massive (450 million+) sales lead database and enrichment feature. lemlist enables more precise and relevant outreach than Salesloft.
• Email Warm-up: lemlist's automated email warm-up helps build a stronger sender reputation, enhancing email deliverability more effectively.
• Find and Verify Valid Emails: lemlist offers an advanced email finder and verifier tool, built from testing over 40 email providers. What you get is a tool that nails 80% of valid emails using just the first name, last name, and company name.‍
• Custom Image & Video variables: Unlike Salesloft, lemlist allows customizing images and videos in emails at scale, making campaigns more engaging and increasing response rates.‍
• In-app Live Support: lemlist provides immediate in-app support, ensuring users can efficiently utilize all features and minimize downtime, unlike Salesloft, which offers only email support.‍
• Free Warm-up and Email Booster: lemlist enhances email deliverability and engagement without additional costs, a unique offering not found in Salesloft.‍
• AI-generated Campaigns: AI to generate campaigns in lemlist leads to highly personalized and optimized outreach, setting it apart from Salesloft regarding efficiency and conversion rates.

Need more to decide which one suits your needs better?

Here’s a full comparison table of lemlist vs Salesloft:

Learn more about the benefits of using lemlist and how it helps you to get more leads in this in-depth lemlist Review & Tutorial.

The key takeaways

Salesloft is a robust sales engagement platform that features an extensive suite of tools, including AI-driven automation and comprehensive analytics.

It's aimed at enhancing sales team performance across businesses of all sizes.

Salesloft can be particularly advantageous for larger organizations due to its functionalities that centralize communication, streamline sales processes, and enable effective lead and pipeline management.

It also offers major compliance standards and wide integration capabilities.

The downside of Salesloft is that the platform's complexity can be hard to navigate for new users, and the learning curve can be steep.

Salesloft's price can also be an issue for small-medium size teams with smaller budgets. Moreover, with tiered pricing plans but no free trial, Salesloft requires immediate investment, which may not be ideal for some users.

lemlist is an excellent alternative to Salesloft, especially for SMBs and scalable businesses that prioritize personalized outreach capabilities.

lemlist stands out as the best outreach solution with lead generation tools, personalized outreach capabilities, and supportive features designed to enhance email deliverability and campaign success.

As sales processes evolve, a tool like Salesforce can help you keep up the pace.

And if you're looking to Salesloft outreach alternative, check out the lemlist and Salesloft features comparison.

Frequently asked questions (FAQs)

Is Salesloft a good platform?

Salesloft is an effective tool for streamlining sales processes like centralizing data, personalizing communication, predicting deals, prioritizing tasks and so on.

However, it's not sufficient as a stand-alone outreach tool so if that's your priority, you should look into lemlist as a better alternative.

How can Salesloft improve sales?

Salesloft features like cadence automation and smart replies can help sellers engage with leads more effectively.

What are top Salesloft alternatives?

• lemlist
• Gong
• Chorus
• Revenue Grid
• Outreach Sales Execution Platform
• People.ai

Is Salesloft a CRM?

Salesloft is rather expensive CRM focused on enterprise users and boosting sales.

What are the main cons of using Salesloft?

Salesloft can be expensive, especially for larger teams. Salesloft doesn't offer free trial or freemium options that would suit smaller budgets.

Compared to other CRM systems, Salesloft has a steeper learning curve so it may be somewhat challenging for new users.

The last disadvantage is Saleloft's reliance on CRM, which adds another expense.

What problems does Salesloft solve?

Salesloft is an AI-powered platform designed to improve sales team performance. Its main function is to centralize communication, manage leads, and streamline sales processes.

Can you use Salesloft without a CRM?

Yes, you don't have to connect your CRM with Salesloft. But keep in mind that CRM integration unlocks Salesloft's full potential in terms of advanced features.

If you do not have a CRM to connect to, you will not lose any Salesloft application functionality (saving and sharing templates, email intelligence, in-app dialer, etc.).

Is Salesloft GDPR compliant?

Yes. Salesloft falls under the “processor” category, which means it's required by the GDPR to treat users' data as if it were their own.

Can you call from Salesloft?

Yes. Salesloft's Dialer allows you to make calls directly from the platform or on the go with Salesloft Mobile.

How much does Salesloft cost?

From $75 for groups to $125/mo per user for the enterprise edition. This is quite a big investment so make sure you the platform really fits your needs and goals before making a commitment.

What is the minimum users for Salesloft?

The exact cost is unknown, but some users said Salesloft's pricing is around $1,000 per year with a minimum of three seats. You also need to pay an extra $200/user per year for the dialer.

Does Salesloft record your calls?

Yes. Saleloft features sales call recording software which provides a permanent record of customer interactions for reps to grow and learn from. It also offers automatic call recording software and on-demand call recording software.

What is better that Salesloft?

If your strategy heavily relies on cold outreach and personalization, lemlist is the better choice.