Centralize multichannel conversations in the Unified Inbox

No matter the channel, account, or sending email - see all interactions
with a lead in a single, streamlined view.

Get leads’ interactions in 1 chat

Without a clear overview of all interactions with your lead, you...

can’t understand conversation status to define an informed next step
aren’t aligned with your teammates’ actions, resulting in missed opportunities
can’t act quickly across channels or without switching multiple pricey tools

Cut the clutter with centralized inbox &
 put efforts where they matter the most

Manage all leads’ conversations from
1 convenient spot

Centralize every interaction with a lead, regardless of the channel or sender, into a single chat. Quickly filter and search through conversations, ensuring lead history is accessible whenever you need it.

Take immediate action
on any channel,
in just 1 click

Engage with leads on multiple channels within a click, directly from their conversation thread. Seamlessly switch between email, LinkedIn, WhatsApp, and calls - without building complex flows or manually switching platforms.

Easily manage replies from any sending email address

Have all conversations with a lead, from multiple accounts, displayed in a single thread. Easily see which email received the reply and respond directly from the correct account, without switching inboxes.

Collaborate seamlessly as a team, no matter where you are

Have access to the full contact history, including interactions with other team members. Assign tasks and use advanced filters to track communication across multiple users seamlessly.

Centralize an entire multichannel outreach like never before

Handle lead sourcing, outreach, and follow-up from a streamlined hub. From qualification to closing, Unified inbox helps you manage every step of the outbound process in one platform.

Centralize multichannel conversations

Frequently Asked Questions

The Unified Inbox is a centralized platform in lemlist that integrates multichannel communication (email and LinkedIn) into one streamlined interface.
It enables users to manage conversations, track interactions, and take action (e.g., reply, snooze, or push to campaigns) all in one place.
This makes handling leads more efficient, saves time, and improves the organization of sales and marketing teams managing multiple accounts.
The Unified Inbox is available across all lemlist plans, including the Email Starter, Email Pro, Multichannel Expert, and Outreach Scale plans.
This feature is especially beneficial for users of the Multichannel Expert plan or above, as managing their multichannel outbound speeds up by 46%.
With the Unified Inbox, you can connect up to 15 email addresses per user, depending on your lemlist plan.
For more detailed breakdown, check out the pricing page.
The Unified Inbox supports cross-channel communication, allowing you to manage email and LinkedIn messages from a single interface.
This means you don’t have to switch platforms to talk to your leads on different channels.
Yes, you can reply directly from the Unified Inbox, whether it’s through email or LinkedIn.
The Unified Inbox automatically organizes all replies from the same lead, even if they respond to different email accounts.
It lets you see which email received the reply and ensures you can respond from the correct account.
Yes, the Unified Inbox offers features to categorize and organize conversations.
To manage leads, you can use filters, tags, and statuses such as "Interested," "Unsubscribed," or "Not interested.”
Additionally, you can mark contacts based on their lifecycle stage (e.g., new lead, customer), making it easy to organize conversations and prioritize your responses.
Yes, the Unified Inbox supports team collaboration.
Multiple team members can access the same inbox, view shared conversations, and track communication history with leads.
This allows your sales team to collaborate seamlessly and stay aligned on all outreach activities.
The Unified Inbox includes email tracking for opened emails, link clicks, and replies.
With this feature, you can monitor your message analytics to optimize engagement and follow up on leads based on their activity and interaction with your outreach.