How to contact LinkedIn's support team

LAST UPDATED
May 29, 2024
READING TIME
7 min.

Though LinkedIn is probably the best networking platform, it is so massive that its customer support can be slow and confusing.

Contacting the support team can be tricky, as LinkedIn does not offer direct contact.

Nonetheless, we are here to help you contact LinkedIn and get your issues sorted out.

How to contact LinkedIn

First of all, make sure you have an existing and up-to-date LinkedIn account.

LinkedIn’s support system works by sending tickets. These tickets will consist of a questionnaire where you state your issue so you can be redirected to a specialized member of the support team.

When creating your ticket, make sure you save the link so that you can come back and check in on the status of your ticket.

From LinkedIn support page

  • Make sure you have signed in to your LinkedIn account
  • Access LinkedIn support page and click on “Create a support ticket”
  • Once you’ve clicked, choose a category.Even if your problem falls under any of these categories, we recommend clicking on Other and describing your problem so that you are connected with an actual member of the support team. If you click on pre-existing categories, chances are you’re going to be redirected to related articles.
  • Fill out and submit the form
  • Wait for the support team to reply. This will usually take between 24 and 48 hours

To make things easier and more specific, LinkedIn has created separate support teams for each LinkedIn product.

  • LinkedIn Recruiter
  • Sales Navigator offers chat support which you can access directly from your homepage.You simply have to give a brief description of your issue and click on “Chat Now”.Bear in mind you need to be signed into your Sales Navigator account.
  • Sales Insights offers support by clicking on “Contact us” at the bottom of the page.Don’t forget, that this service will be discontinued as from December 31st.
  • LinkedIn Marketing Solutions
  • LinkedIn Learning requires you to sign into your account and find “Help” on your homepage.
  • LinkedIn Learning page
  • LinkedIn Talent Insights
  • LinkedIn Talent Hub

If you’re an impatient person or a “do it yourself” kind of person, LinkedIn’s Help Centre is probably the best place for you.

You can access the recommended topics, where you will find help articles on common issues that other users have faced.

If your problem persists or you do not find answers to your particular issue, then you can send your ticket to LinkedIn’s support team.

How long can a response take?

LinkedIn is said to be very good about getting back once you’ve contacted an actual human from the support team

Typically, queries take between 24-48 hours to be responded to.

Although LinkedIn prides itself in having quick responses (including live chat for Sales Navigator), many users state that the support team is unresponsive, but you can eventually request phone support once you contact someone in the support team.

When to contact LinkedIn

Contacting LinkedIn’s support team should only be done when you really need their help, otherwise, we’re creating bottlenecks and saturating their inbox with small queries that can be solved easily.

There are two main problems where reaching LiknedIn’s support team is absolutely necessary:

  • Hacked account
  • Restricted account

Hacked account

If your account was hacked, there is a possibility that you still may be able to access your profile, if this happens, you will need to create a compromised account report and change your passwords, including a two-step verification process.

However, there may be a chance that you cannot access your account anymore, so make sure you send in your report quickly.

Restricted account

LinkedIn is quick to restrict your account, therefore adhering to their guidelines is imperative if you want to continue posting and networking on the platform.

To avoid getting your account restricted, it’s best that you become familiar with LinkedIn’s guidelines.

→ Content violations

LinkedIn’s Professional Community Policies restrict all accounts that post about things such as child sexual abuse material, terrorism, extremely violent content, and egregious sexual harassment.

If your account has been restricted and you believe it was not justified, you can log in and follow the onscreen prompts to ask LinkedIn to review their decision.

→ Profile violations

LinkedIn requires the content on your profile to comply with their Professional Community Policies. Including:

  • Name
  • Profile Photo
  • Background Photo
  • Experience or Education

This restriction seems to create more issues because LinkedIn will allegedly ask for too much social proof and personal details.

→ Identity violations

If LinkedIn has suspicions that your account was compromised, they may restrict your account to protect your interests.

To regain access to your account, log in and verify your identity.

Use Persona to verify your profile, in order to save you the hassle of running into identity violations.

You can access the verification process by clicking on “More” in the About section of your profile.

Click on “Verify now” and it will take you to a QR code so that you can include your details in order to be verified. It does not take long at all.

→ Automated tools violations

LinkedIn tries to avoid spamming on its platform by temporarily or permanently restricting your profile.

If this happens to you, make sure you disable the third-party tool you are using and your account will be reactivated automatically.

If you disagree with the restriction, fill in your contact ticket and you will be contacted to solve the issue.

To avoid this issue, make sure you’re using your outreach tools wisely and not spamming everyone in your industry.

Learn how to automate your LinkedIn steps safely to avoid any restrictions that will jeopardize your profile ⬇️

When not to contact LinkedIn

It’s important to make good use of the support team so that we don’t create bottlenecks for others who do need help.

These are some examples in which you can find help elsewhere:

  • When your post isn’t performing as well as it should

Check your performance with a LinkedIn Analytics tool such as Taplio. This will help you gain all the insights you need into your LinkedIn performance.

  • You’re not sure how to find leads

If you don’t know where to start finding your connections or leads, make sure you use LinkedIn’s search filters to help you do so.

If that falls short, consult with a lead database such as lemlist’s!

Key takeaways

Support teams are there to help you.

So if you run into any trouble don’t hesitate to send your ticket to LinkedIn’s support team and they will help solve your issue.

However, you can also access all of LinkedIn’s help articles to see where your problem is and how to fix it.

If you don’t get a quick response from LinkedIn you can always rely on help articles or platforms such as Reddit, where other users help each other solve their issues when LinkedIn’s support team falls short or is unresponsive.

Get weekly outreach tips
SHARE THIS ARTICLE
Thanks! You've successfully subscribed to lemlist newsletter
Oops! Something went wrong while submitting the form.
G2 Rating
Price
Best for
Standout feature
Con
4.9
star
star
star
star
star
$30/mo
$75/mo
$2,999/mo
Large, distributed sales teams
AI evaluation precision, gamified KPIs
Lack of tracking system
4.6
star
star
star
star
star-half
Not publicly available
Sales operations and finance teams
Powerful configurability
Limited training resources and complex to navigate
4.4
star
star
star
star
star-half
Not publicly available
Mid-market and enterprise businesses
Comprehensive incentive management
Potentially high cost and steep learning curve
4.7
star
star
star
star
star-half
$15/user/mo
$40/user/mo
Enterprise: custom price
Complex sales structures and businesses of all sizes
Complex sales structures and businesses of all sizes
Steep learning curve
4.6
star
star
star
star
star-half
Not publicly available
Collaborative teams
Connected planning
Complexity and steep learning curve
4.6
star
star
star
star
star-half
Not publicly available
Companies with complex sales structures
Complex incentive compensation management (ICM) with high efficiency and accuracy
Complexity for smaller teams and potentially high costs
4.7
star
star
star
star
star-half
Not publicly available
Companies who want to automate commission calculations and payouts
Simplicity and ease of use
Lack of features like redirection
4.7
star
star
star
star
star-half
$30/user/mo
$35/user/mo
Custom: upon request
Businesses that need a comprehensive and user-friendly sales compensation management software
Ease of use and adoption
Lack of ability to configure the product based on user needs
4.8
star
star
star
star
star-half
Not publicly available
Companies with modern sales culture and businesses who want real-time insights
A built-in dispute management and real-time visibility
Users say it works slowly, customer support is slow
4.9
star
star
star
star
star
$30/user/mo
$50/user/mo
Smaller sales teams
Powerful automation
Lesser user base and average user interface
4.7
star
star
star
star
star-half
Not publicly available
Companies with scalable needs
Automated Commission Calculations
Lack of filtering by date, no mobile app
ERP vs. CRM
ERP
CRM
Summary
Backbone of a business's internal operations.
Backbone of customer-centric interactions and operations.
Goal
To centralize and streamline core business processes in a company.
To increase customer experience, satisfaction and loyalty, and boost sales.
Focus
Internal operations and processes across departments (finance, accounting, inventory, supply chain, HR, and sales).
All interactions with leads and customers.
Manages
Internal business data like financial data, inventory levels, production details, supply chain, HR info.
All customer data like contact info, purchase history, communication history, customer preferences and more.
Users
Finance, accounting, operations, supply chain, and HR departments.
Customer-facing teams like sales, marketing, and customer service.
Benefits
Streamlines operations, improves data accuracy, enhances decision-making, boosts collaboration, increases productivity.
Improves customer relationships, increases sales, strengthens customer service, personalizes marketing campaigns, provides insights.
Price
$150 per user per year on average.
$10 to $30 per user per month on average.
PRM Tool
Rating
Feature
Pro
Con
Mobile App
Integrations
Free Plan
Pricing
4.65
star
star
star
star
star-half
Org-wide alignment
User-friendly layout and database
Suboptimal as a personal CRM
square-check
Lack of tracking system
square-check
Team: $20/month
Business: $45/month
4.7
star
star
star
star
star-half
Social Media Integration
Easy contact data collection
No marketing/sales features
square-check
Lack of tracking system
square-xmark
7-day trial
$12/month
4.75
star
star
star
star
star-half
Block Functions
High customization capability
Not a dedicated CRM
square-check
Limited
square-check
Plus: €7.50/month
Business: €14/month
N/A
Open-source
Open-source flexibility
Requires extensive manual input
square-xmark
Limited
square-check
Self-hosted
$9/month or
$90/year
3.1
star
star
star
Simple iOS app
Ideal for non-tech-savvy users
iPhone only
square-check
iOS only
Limited
square-xmark
1-month trial
$1.49/month or
$14.99/month
3.6
star
star
star
star-half
Smart Contact Management
Feature-rich and flexible
Reported bugs
square-check
Rich
square-xmark
7-day trial
Premium: $13.99/month
Teams: $17.99/month
4.4
star
star
star
star
star-half
Customizable Interface
Customizable for teamwork
Pricey for personal use
square-check
Rich
square-xmark
Standard: $24/member
Premium: $39/member
4.7
star
star
star
star
star-half
Integrated Calling
Integrated Calling
Too sales-oriented & pricey
square-check
Rich
square-xmark
14-day trial
Startup: $59/user/month
Professional: $329/user/month
4.8
star
star
star
star
star
Business Card Scanning
Business Card Scanning
Mobile only
square-check
Limited
square-check
$9.99/month
4.45
star
star
star
star
star-half
160+ app integrations
Comprehensive integrations
No free app version
square-check
Rich
square-xmark
14-day trial
$29.90/month or
$24.90/month (billed annually)
Capterra Rating
Free Trial
Free Plan
Starting Price (excluding the free plan)
Maximum Price (for the most expensive plan)
Best for
4.5
star
star
star
star
star-half
square-check
14-day
square-check
€15/month/seat billed annually
€792/month/3 seats billed annually + €45/month for each extra seat
Versatility and free plan
4.2
star
star
star
star
square-check
30-day
square-xmark
But it offers reduced price to authorised nonprofit organisations
€25/user/month
€500/user/month billed annually (includes Einstein AI)
Best overall operational CRM
4.3
star
star
star
star
star-half
square-xmark
square-check
Limited to 3 users
Comprehensive incentive management
€52/user/month billed annually
Small-medium businesses and automation
4.5
star
star
star
star
star-half
square-check
14-day
square-xmark
€14/seat/month billed annually
€99/seat/month billed annually
Sales teams and ease of use
4.1
star
star
star
star
square-xmark
square-check
Limited 10 users
$9.99/user/month billed annually
$64.99/user/month billed annually
Free plan for very small teams up to 10
CRM goal
Increase the sales conversion rate for qualified leads from marketing automation campaigns by 10% in the next 6 months.
SMART Breakdown
1. Specific: It targets a specific area (conversion rate) for a defined segment (qualified leads from marketing automation).
2. Measurable: The desired increase (10%) is a clear metric, and the timeframe (6 months) allows for progress tracking.
3. Achievable: A 10% increase is possible based on historical data and potential improvements.
4. Relevant: Boosting sales from marketing efforts aligns with overall business objectives.
5. Time-bound: The 6-month timeframe creates urgency and a clear target date.
Actions
Step 1: Refine lead qualification criteria to ensure high-quality leads are nurtured through marketing automation.
Step 2: Personalize marketing automation campaigns based on lead demographics, interests, and behavior.
Step 3: Develop targeted landing pages with clear calls to action for qualified leads.
Step 4: Implement lead scoring to prioritize high-potential leads for sales follow-up.
Step 5: Track and analyze campaign performance to identify areas for optimization.
Outcomes
Increased sales and revenue
Improved marketing automation ROI
Marketing and sales alignment
Data-driven marketing optimization

What you should look at next

Receive weekly outreach tips in your inbox, sent to 210 000+ salespeople, marketers, founders, and entrepreneurs worldwide!

Subscribe to the lemlist newsletter
You've successfully subscribed to the lemlist newsletter!
Oops! Something went wrong while submitting the form.